FAQ

What is the Silver Fern Farms Co-Operative Store?

The Silver Fern Farms Co-Operative Store is an online ordering system for shareholders and suppliers who want to purchase products directly from Silver Fern Farms.

Who can use this service?

Shareholders of Silver Fern Farms Co-operative or farmers who have supplied stock to Silver Fern Farms in the past 12 months.

How do I use this service?

To place an order, follow these instructions:

• Select the plant location you would like to pick-up your product from
• Select the products and quantities of cartons you would like to purchase
• Follow the purchase instructions, including entering your supplier or shareholder
number
• Select your pick-up date
• Once you have confirmed your payment by credit or debit card, product will be organized for your pick-up

You will receive a confirmation email which will include details of where/when to pick up and a reminder email the day prior to pick up.

When do I have to place my order by?

Place your order by midnight on Sunday for collection mid-week. E.g. if you order at 11.59pm on Sunday, you can choose to pick up the same week. If you order at 12.02am on Monday, the next available pick up date would be the following week.

Where do I pick it up from at the plant?

Each plant has a slightly different pick-up location. The details for this will be sent to you in your order confirmation email. Please ensure you check these details, so you know exactly where to go to. Health and Safety is very important to Silver Fern Farms so please follow the clearly marked pathways at the plant and follow all instructions given to you by our staff members.

Can I get product delivered?

No. At this time we offer a pick-up service only.

When do I pick up my order?

Pick-up times/dates will vary by plants. All plants, apart from those identified below, will have your orders available for pick up on Thursday between 10am and 1.30pm at plant reception. The day prior to pick-up you will receive a reminder email.

Plant	Day	Time	Collection Point
Belfast	Thursday	10:30am - 1:30pm	Vital Office, 10 Station Road, Belfast. This office neighbours our Belfast site.
Pareora	Thursday	11am - 1pm	Plant Reception
Takapau	Wednesday	11am - 1pm	Cold Chain Office
Pacific	Wednesday	11am - 1pm	Reception
Te Aroha	Thursday	11am - 1pm	Cold Chain Office
Dargaville	Thursday	3pm - 4pm	Cold Chain Office
Finegand	Wednesday	11am	Plant Reception

What happens if I can’t pick-up my product on the day I’ve chosen?

If for any reason you are unable to pick-up your purchased product on the specified day, please contact our customer services team on 0800 362 362 or service@silverfernfarms.co.nz within 24 hours prior to the arranged pick-up time. You will need to have your order number, pick-up location and date to make any changes.

What if I don’t want a whole carton of product?

Currently we can only offer whole cartons of our products. You could talk to your family/friends/neighbours to see if they want to share the costs of a carton with you.

Who can place the orders?

Only Shareholders and Suppliers can place an order online; confirmation dates and times are required at the time of order as is credit card payment.

Which products are available for ordering?

A selection of our beef and lamb products are available to order by the carton. Currently available:

• Lamb Legs
• Beef Rump
• Beef Striploin
• Beef Rib-eye Roll
• Beef Eye Fillet
• Lamb Racks